Refund Policy

Please note that promotional items are sold as is and cannot be refunded or exchanged.

BEFORE to make a possible return, contact us by mail ( indicating the following information to us so that your request can be processed as soon as possible

- Surname First name

- Number of the order ( # .....)

- The Or THE affected items (Product name)

- Several Pictures one or more products

- Explain the reason for the return (Size, Quality, Style, etc.)


Of Monday At Friday of 10 a.m. To 6 p.m. 


  • Return costs are your responsibility.
  • The request must be made within 14 days (from the date of delivery).
  • All items must be returned in their shipping conditions (labels, packaging...).
  • All damaged products cannot be refunded.
  • We have the right to refuse any return after reviewing your request.
  • We will not be responsible for any address error on the part of the customer.
  • Delivery charges will not be refunded
  • Markdown products are non-refundable


Return slips to be placed in the package (Required)*

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Order number : (#.....)
Order THE (*)/ Received THE (*) :
Name / First name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) Date:

Return reason : (Size problem, Not my style, Defect / Design defect,...)

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We will do the refund once the product(s) have been received

Refunds may take up to 14 working days , depending on the payment system at the time of purchase.

If you your order is declared lost or stolen during its delivery, a credit note will be sent to you so that you can reorder.

Thank you for your understanding !